Shipping Policy
Processing and Shipping Time Policy
At Graying With Grace, we are committed to getting your orders processed and shipped as quickly as possible.
Processing Time
Most of our items require 1 to 3 business days for processing. See individual product descriptions for specifics.
Processing time is used to produce the product, check the product’s quality, package the item, and prepare it for shipment. Please note that processing times can vary and specific details for each item can be found on the product’s listing page.
Shipping Time
Once your order is processed, the estimated shipping time within the continental United States is 2 to 6 business days.
We strive to ensure that your products reach you as quickly as possible, but actual delivery times may vary based on your location and other factors beyond our control.
Shipping Costs and Methods
Our Apparel, Bags, and Ceramic mugs ship for free within the contiguous US using our economy shipping service. Other products ship at a flat fee, with discounts for additional products. Additionally, you will have opportunities at checkout to upgrade to faster shipping methods, if needed.
We use a variety of shipping carriers to deliver your order as efficiently as possible. Specific carriers can vary depending on the product and shipping destination.
You will be given options at checkout so you can determine the best method and cost for you.
Free Shipping
Orders shipping to the US, will receive Free Standard Shipping (2 to 5 days) for orders over $49! This discount will apply automatically once your cart has reached a subtotal over the indicated minimum.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number and a link to track your package online.
Contact Us
For more information or if you have any questions regarding the status of your order, please contact our customer service team. We are here to help you with any concerns related to processing and shipping times.
Specific Shipping Requirements
All shipping addresses
The following shipping address requirements are applicable to all destinations:
- The shipping address must be exclusively in Latin characters.
- Printify does not provide address validation services. Therefore, it is the customer’s responsibility to provide an accurate shipping address.
Delivery to a PO box
- Delivery to a PO box is advised only for destinations in the United States. For other countries, delivery to a PO box is not advisable and is at the customer’s own risk.
- PO box addresses are not supported by Express Delivery for both orders imported from sales channels and manual orders. If a customer submits an order with Express Delivery and enters a PO box address, it will be imported as a standard order in Printify.
- The correct address formatting guidelines should be followed when a shipment is directed to a PO box:
- First name: John (matching the name on the box)
- Last name: Smith (matching the name on the box)
- Address 1: PO Box 1776
- Zip code: 28034
- City: Dallas
- Country: United States
Note: Deliveries to a PO box might encounter delays or issues, even when the address guidelines are followed. It’s your decision whether to accept or decline orders with PO box addresses in your store. If you choose to accept, we recommend transparently informing customers about potential delivery risks, as the delivery guarantee is smaller compared to door delivery. Please note that if the address guidelines aren’t followed, or if order tracking confirms successful delivery, we won’t be able to offer compensation.
Shipping to or within Germany
There are specific shipping requirements for orders delivered to home addresses in Germany and those sent to parcel lockers (Packstations) or collection points (Paketfiliale or Paketshop). You must adhere to the guidelines below to ensure a successful delivery.
Requirements for home delivery
For a successful home delivery, the following should be provided:
- Recipient’s name (matching the name on the apartment building)
- Street address and house number
- Apartment number (if applicable)
- Floor number (optional)
- Zip code
- Country
If the recipient doesn’t provide the listed information, the carrier might be unable to identify the recipient’s apartment. As a result, the shipment will be returned without any further delivery attempts by the carrier.
Note: PO box addresses can’t be used for orders to or within Germany.
Requirements for shipments delivered to a parcel locker or Packstation
Deliveries to a parcel locker are available only for orders being shipped to or within Germany. Deliveries to a parcel locker in another country are not supported at this time and will be returned to the sender.
Note: For deliveries to Packstation (or Paketfiliale/Paketshop) addresses, all of the following criteria must be met:
Shipping to Brazil
It is mandatory to include the recipient’s CPF (Cadastro de Pessoas Físicas) tax number on the shipping label of the order. Each individual living in Brazil has a unique 11-digit CPF number.
Shipping to Chile
It is mandatory to include the recipient’s RUN (Rol Único Nacional) or RUT (Rol Unico Tributario) tax number on the shipping label of the order (for individuals, both of these numbers will be the same). Each individual living in Chile has a unique 8 or 9-digit RUN / RUT number.