Return & Refund Policy

Thank you for shopping at Graying With Grace. If you are unsatisfied with your purchase, we’re here to help.


You have 14 days from the date of delivery to return an item. To be eligible for a return, your item must be unused and in the same condition you received it. You must have the email receipt or order number as proof of purchase.

To initiate a return, please email us at You will need to include photos of the item to demonstrate its condition.

Return Shipping

  • If your return is due to defects, damage, or errors on our part, such as broken items or printing errors, we will cover the return shipping costs.
  • For returns due to other reasons, such as a change of mind, the buyer is responsible for the return shipping costs.


Once we receive your returned item, we will inspect it and notify you. If your return is approved, we will refund you to your original payment method within 3 to 7 days.

Please note, there is a 20% restocking fee which will be deducted from your refund.


We only offer exchanges for defective or damaged items. If you need to exchange a defective item for the same item, send us the return form, and we will process the replacement.

Non-Returnable Items

Please note that personalized and customized items are not eligible for return unless there are defects or errors, such as printing errors or the item being defective, that are the store’s fault.

Contact Us

If you have any questions about returning your item to us, please contact us through our customer service.


At Graying With Grace, we understand that sometimes you may need to cancel an order. We will make every effort to accommodate your cancellation request. If you wish to cancel your order, please do so within 24 hours of placing it.

Due to our commitment to quick processing and shipping, we cannot guarantee that your order can be canceled after it has been submitted. Orders that have already been processed or shipped cannot be canceled. If your order has been shipped, you may return it according to our Return Policy once you receive it.

Dispute Resolution Policy

Dispute Resolution Policy

At Graying With Grace, we strive to ensure every customer is satisfied with our products and services. However, if a dispute arises, we are committed to resolving it in a fair and efficient manner.

Initiating a Dispute

If you have any concerns or disputes regarding a product or service you’ve received from us, we encourage you to contact our customer service team first. Please provide detailed information about your order and the issue, so we can work to resolve it promptly.

Resolution Process

Our customer service team will investigate your concerns and may ask for additional information or documentation. We aim to resolve all disputes amicably and fairly within 14 days of the dispute notification.

Protection Against Abuse

We understand that sometimes there may be misunderstandings or disagreements, and we are committed to resolving these fairly.

However, to protect our business and our customers from policy abuse, we reserve the right to refuse returns or exchanges that do not meet our return policy criteria or are deemed fraudulent.


If we cannot resolve your dispute, we suggest an informal mediation approach as the next step.

Please contact us to initiate mediation. We are dedicated to finding a solution that satisfies all parties involved.

Final Decision

Decisions made by our customer service team after the resolution process are considered final. We strive to base our decisions on our policies, fairness, and the information provided during the dispute resolution process.

Contact Us

If you have any questions about our dispute resolution policy or need to initiate a dispute, please reach out to our customer service team for assistance.